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Incident Management Consultancy

To often at Praetorian Services we hear about plans and process’s that have been put in place but clearly not understood by those portraying to be ‘security consultants’ and causing confusion for businesses with terminology that is different in purpose and objectives but sound similar.
Incident management and crisis management are not the same.

Incident management is the planning for and the actions to be taken when day to day working operational activities are disrupted. An incident does not mean a crisis or a disaster has happened or is taking place. The management of an incident focuses on what the impacts may be and developing processes to respond and manage that impact to a period of recovery.  It starts when a disruption occurs and ends when operational workings are back to a state of normality.

Crisis management provides the detail required for the correct actions to be taken, what protocols have been invoked in order to take action and who is responsible for those actions. Not every incident will lead to a crisis. Define, design, development and implementation of security plans followed by analysis and measurement of success or failure will enable cost reduction objectives to be constantly met.

Praetorian Services have devised bespoke Incident Management Planning Systems which have been recognised as gold star standard by a world leading insurance company, who specialise in comprehensive global commercial and industrial property insurance, engineering-driven underwriting and risk management solutions.

Incident Management

Praetorian Services specialises in working with commercial and corporate management who are developing and training their organizations in incident plans, processes and systems.

Incident management is the process by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the general public. Three elements are common to most definitions of incident:

  1. A threat to the organization
  2. The element of surprise
  3. A short decision time

Venette argues that "crisis is a process of transformation where the old system can no longer be maintained". Therefore, the fourth defining quality is the need for change. If change is not needed, the event could more accurately be described as a failure or incident.

No corporation looks forward to facing a situation that causes a significant disruption to their business, especially one that stimulates extensive media coverage. Public scrutiny can result in a negative financial, political, legal and governmental impact. Incident management planning deals with providing the best response to a potential crisis.

A company with little or no business continuity programme or incident management procedures will suffer potentially irreversible losses if a damaging incident occurs.

Our professional experts are experienced, qualified, and respected in providing the following services:

  1. Formulation and implementation of incident management plans
  2. Analysis and recommendations on current procedures
  3. Training and continual support

Our incident management consultants identify the threats and risks to our clients' organisations. We support you with developing and implementing systems and strategies, which help you manage potential crises. We also design and run simulations to rigorously test your plans and prepare your people. And we help you maintain your incident management organisation through audits and training.

In the unfortunate situation of a incident occurring, our consultants have the specialist expertise required to support our clients and help them to effectively respond to a wide range of crises.
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Our team ethos is:

Whenever and wherever you need us - we’ll be there
We will respond quickly and effectively – with maximum response & minimum fuss